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In cause to prevent conflicts we shall exchange practices across Europe. This course will give the knowledge that conflicts can be avoided. It also will give awareness that conflicts are one way to improve ourselves, and whole organizations, in the cause to solve the problem as good as possible. Effective methods and approaches, but also deepening knowledge of conflict management tools and applications. To deal with conflicts we need to learn which types of conflict we may face and how we may handle those from different levels. We shall experience case studies and exchange experiences to improve the skills how to manage different situations.